terms & conditions
1. About These Terms
These Terms & Conditions apply to all bookings made with Rested Collective, trading as rested: (“we”, “our” or “us”).
By booking a retreat with us, you agree to these Terms & Conditions.
1.1 Booking Confirmation
Your booking is confirmed once you receive a confirmation email from Rested Collective and your 50% non-refundable deposit has been successfully received.
1.2 Age Requirement
All guests must be 18 years or over at the time of the retreat.
2. About Our Retreats
2.1 What’s Included
Each rested: retreat includes the accommodation, meals and activities outlined on the relevant retreat page on our website. Any optional extras not specifically listed as included are payable separately.
2.2 Accommodation
Accommodation is provided as described on the retreat page. Where room options are available, these will be confirmed at the time of booking. Whilst we will always do our best to accommodate room requests, these cannot be guaranteed.
2.3 Food & Dietary Requirements
All meals, snacks and refreshments listed within the itinerary are included.
Our menus are predominantly vegetarian.
Please let us know of any allergies, intolerances or dietary requirements before your retreat. Whilst we will always do our best to accommodate your needs, we cannot guarantee an allergen-free kitchen or environment.
2.4 Programme Changes
Every rested: retreat is thoughtfully planned; however, we reserve the right to make reasonable changes to the itinerary, activities, timings, instructors or venue where necessary.
Any changes will not materially affect the overall nature or quality of your retreat experience.
3. Payment
A 50% non-refundable deposit is required to secure your place.
The remaining balance must be paid no later than six weeks before your retreat begins.
If the remaining balance is not received by the due date, Rested Collective reserves the right to cancel your booking and retain your deposit.
All prices displayed on our website are in Pounds Sterling (£) and include VAT where applicable.
4. Cancellation Policy
4.1 If You Need to Cancel
Your 50% deposit is non-refundable.
Once the remaining balance has been paid, all payments become non-refundable.
If you need to cancel and we are able to fill your place from our waiting list, we will refund any monies paid excluding your non-refundable deposit and any reasonable administration costs.
Unfortunately, we cannot offer refunds for cancellations due to illness, injury, changes in personal circumstances or travel disruption.
4.2 If We Need to Cancel
Whilst we hope this never happens, Rested Collective reserves the right to cancel a retreat due to unforeseen circumstances, venue issues, instructor illness, or if the minimum number of participants has not been reached.
Should we need to cancel your retreat, you will receive a full refund of all monies paid.
Our liability is limited to the amount you have paid directly to us for your retreat. We cannot accept responsibility for any additional costs or losses you may incur, including travel, accommodation booked elsewhere, loss of earnings or other personal expenses.
5. Health & Wellbeing
Your health and wellbeing are important to us.
By booking a retreat, you confirm that you are medically fit to participate in the activities included.
Please let us know before your retreat if you have any injuries, medical conditions, allergies, mobility requirements, are pregnant, or have any concerns that may affect your participation.
Whilst our activities are designed to be inclusive and supportive, participation is entirely at your own discretion and at your own risk.
6. Liability
Guests participate in all retreat activities at their own risk.
Rested Collective accepts no responsibility for loss, theft or damage to personal belongings during the retreat.
Nothing within these Terms & Conditions excludes or limits our liability where it cannot legally be excluded under the laws of England and Wales, including liability for death or personal injury caused by our negligence or for fraud.
7. Guest Conduct
We want every guest to feel safe, relaxed and welcome.
We ask all guests to treat fellow participants, instructors, hosts, the accommodation and surrounding community with kindness and respect throughout the retreat.
Rested Collective reserves the right to ask any guest to leave the retreat, without refund, if their behaviour is considered disruptive, abusive, threatening, unsafe, discriminatory, excessively intoxicated or likely to negatively impact the experience of others.
8. Photography & Content
We may take photographs and short video clips during the retreat for use on our website, social media and future marketing.
We’ll always let guests know before any photography takes place, and you are welcome to opt out at any time.
All retreat materials, written content and creative resources remain the intellectual property of Rested Collective and may not be copied, reproduced or distributed without our written permission.
9. Personal Belongings
Guests are responsible for their own belongings throughout the retreat.
Rested Collective accepts no responsibility for the loss, theft or damage of personal items during your stay.
10. Data Protection
Any personal information collected during the booking process will only be used for administering your booking, communicating with you and delivering your retreat experience.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For more information, please refer to our Privacy Policy.
11. Complaints
We genuinely want every guest to have a wonderful experience.
If something isn’t quite right during your retreat, please let one of the rested: team know as soon as possible so we have the opportunity to resolve the issue during your stay.
If you wish to make a complaint after your retreat, please contact us in writing within 14 days of your retreat ending at restedcollective@gmail.com.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact:
Rested Collective (trading as rested:)